Good Eikaiwa Terms and conditions
Updated: 20.12.24
Welcome to Good Eikaiwa! By using our platform, you agree to the following erms and conditions. Please read them carefully.
1. Subscription and Access
Your subscription grants access to multimedia courses, the user community, live video chat sessions and other live events (free or paid), and the Good Shop and any other standard content or features released in the future. "Standard content" is defined at the discretion of The Good Team (Good Eikaiwa's administrative team) and is subject to change without notice.
Subscriptions auto-renew monthly or yearly (depending on the account type), unless canceled prior to the renewal date.
2. User Conduct
Treat all users (Goodies), Mentors and Chat Coaches with respect. Harassment, inappropriate messages, or harmful behavior will result in account suspension or termination.
Comments and messages should align with Good Eikaiwa's community guidelines of: Friendly, helpful, respectful. Conduct flagged as inappropriate will be reviewed by the Good Team and a determination made at their sole discretion. In the case of account termination, no refund will be issued.
3. Live Chat Sessions
Live video chat sessions require additional payment in some cases. Missed sessions without prior cancellation, in line with stated cancellation policy are non-refundable.
Recording or sharing live chat sessions without consent is prohibited. Please report any inappropriate conduct by a Chat Coach or fellow Goody. You may terminate the call if you feel uncomfortable and make a refund request to [email protected]. This will be issued, if there is determined to be reasonable grounds for the request. All reports and refund requests will be reviewed and appropriate action taken at the sole discretion of the Good Team.
4. Good Points and Good Coins
Goodies earn Good Points by completing courses, participating in challenges, or other activities. Points can be converted to Good Coins.
Good Coins can be used in the Good Shop as partial or full payment for designated items, but are non-refundable and cannot be exchanged for cash.
5. Good Shop Purchases
Physical products purchased in the Good Shop will be shipped to the address provided at checkout. Shipping costs and delivery times may vary.
Digital product purchases are final and non-refundable.
6. Newsletter and Communications
By subscribing to our Newsletter, you agree to receive our monthly e-newsletter: Good Times. You can unsubscribe anytime. This may include: News articles, English learning materials, new content and feature release information and offers for competitions or any other affiliated products or services.
Competitions and incentives are subject to specific rules outlined at the time of participation.
7. Intellectual Property
All content on Good Eikaiwa, including courses, articles, and gamification materials, any physical or digital products or written content is owned by Good Eikaiwa. Do not reproduce or share without express written permission.
8. Liability
Good Eikaiwa is not liable or responsible for technical issues, loss of data, or other damages caused by user error, external factors or any issue beyond the control of Good Eikaiwa. No part of the product or service offering is guaranteed indefinitely. Use of the platform and services is at your own risk.
9. Termination of Use
We reserve the right to suspend or terminate accounts that violate these terms or Good Eikaiwa community guidelines. This will be at the sole discretion of Good EIkaiwa.
10. Changes to Terms
Terms and conditions may be updated from time to time. Significant changes will be communicated via email, the e-newsletter (Good Times) or on the Good Eikaiwa platform itself.
11. Contact
For any questions or support, contact us at [email protected].
By using Good Eikaiwa, you agree to these terms.
We're excited to have you onboard. Good luck!
The Good Team :)
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Contact Us
[email protected]